Return Policy
Returns Policy
At Gift hub spot, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make things right.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, unwashed, and in their original packaging with tags attached.
- Sale items or custom orders are non-returnable, unless defective.
How to Initiate a Return
- Contact Us: Email us at gifthubspot@gmail.com with your order number and reason for return.
- Return Approval: Once approved, we’ll provide you with the return shipping details.
- Ship the Item: Send the item back to the provided address. Please ensure it is securely packaged.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- For defective or incorrect items, we’ll provide a prepaid return label.
Refund Process
- Refunds will be issued to your original payment method within 5-10 business days after we receive and inspect the returned item.
- You’ll receive an email confirmation once your refund is processed.
Exchanges
If you need a different size or color, we’ll happily process an exchange. Follow the same return steps above, and mention that you’d like an exchange.
Non-Returnable Items
- Gift cards
- Sale items
- Customized products
Need Help?
For questions about your return or refund, reach out to us at gifthubspot@gmail.com